What courier do you use for deliveries?
We use USPS, UPS, FedEx, and DHL to send most of our US orders. Royal Mail and DHL for UK Orders. DHL for Asia, Africa, and the rest of the world.
How long does it take for home delivery?
We currently offer 4-9 working days. Magazines may take up to 2-3 Weeks. Due to COVID-19.
Do you offer same day delivery
Currently, we don’t offer same-day delivery.
I haven’t received a email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is placed. Please check all folders including your junk as it will come from a no-reply email address. To ensure emails reach you, add the mkroyal.com to your safe sender’s list.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How do I find my tracking #
Login to your account and visit track package
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do I have to pay Customs & import charges if I live outside of the EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
I'm new, how do I order?
Visit our shop page and choose your category and product.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment.More about safely buying online
Which credit cards do you accept?
We currently accept the following credit cards on www.mkroyal.com,- Mastercard, VISA, Switch/Maestro, Visa Debit, Amex, Apple Pay and Chrome Pay.
What currencies can I use?
USD United States Dollar
How do I apply a promotional code?
At checkout you may add your promotional code
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Can I make an order over the phone?
Yes, telephone (252) 508-4140, our specialist team is available to take your order 9 am to 8 pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the US.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock. However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in-store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock. If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on + 1 (252) 508-4140
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed. You will receive a confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
To get an estimated time please call us at (252) 508-4140.
Where is my order?
Most of our deliveries are sent via UPS and DHL. We will send you an automated email with the tracking number of your order. You can also find the tracking number on your order here.
Where do I find the phone number for support?
You may call (252) 508-4140 or contact us here.
Is it possible to change my order?
For any changes to your order, please call us immediately after placing the order. We can attempt to amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
How do I find my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
May I change my email address?
Yes. We are able to change the email address for you, you must answer some security questions. We take our customer’s privacy seriously and we need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an products?
For information on returning an item please Click Here.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on (252) 508-4140
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the item. Once our returns department has done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
Please follow the following procedure: We would require an image to be emailed to us providing all damaged products. Make sure you include your order number, a copy of your invoice, and an image of the parcel you received it in. More information on Returns & Refunds.
Who pays for return postage?
If you are returning a damaged item for a refund or exchange. You must provide return postage. We will refund both the original item costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.